Oklahoma Town Threatens to Call FBI Over 'Renegade' Linux Maker
The Tuttle, Oklahoma, city manager Jerry Taylor spent a great deal of time trying to convince CentOS that the Apache test page on their homepage was an intrusion and takeover of their website.
Johnny Hughes, a CentOS developer, tried continuously for a day to convince the city manager to seek professional assistance from a web server administrator. Taylor went as far as threatening FBI and legal action against CentOS.
Even after Hughes helped Taylor locate the information in question (IP Address and the web site provider name) Taylor continued to accuse Hughes for not giving over that information quickly enough. The city manager claims to have 22 years experience.
John Hughes was very polite and handled it well, offering assistance, its very refreshing to find someone (expecially a developer) willing to take time out of his/her schedule to help someone. good job Mr Hughes :)
I've worked in Tech Support for over 3 years and .... I hate people who have "experience" "I'm a computer tech", "I'm A+ Certified", "I have a MCSD", blah blah blah AHHHHH! I so much prefer the 80 year old woman who just got her first computer, but needs help installing new memory, or a modem, Anything but someone "who knows what they're doing" or "what they're talking about"...
Dude, i understand exactly what you mean, but alot of people think the same about the tech support people. Mabye not yours, but for example, you call something like abit or gibabyte help desk one day for fun... the people talking to you live in like india, and you cant understand a damn thing. Pretty funny.
I completely agree with you dude... but sometimes people near death are a bit hard to get them to understand what the start button or control panel is....
me "What version of Windows do you have?" her "Office 2000" me "... What color is the start button?" (thinking, if it's Green, it's XP, if it's Grey, it'll say up the side) her "It's all colors, red, blue green..." me "... ... Not the flag *on* the start button, what color is the actual *button*" her "I don't know what you're talking about! You're talking too technical!"
Those I can at least find entertaining. Explaining to to someone who has the wrong part, but they're a self proclaimed MCSD, or they've been using computers for 22 years (like this guy^) or even just someone who says "well, the guy at Best Buy looked it up!" I just find frustrating.
Gladly will I trade 1 five-to-ten minute know-it-all call for 10 half-hour know-nothings who know they know nothing. For one thing, they usually Listen, and another, they're usually thrilled when they get that new hardware installed, or learn how to copy and paste ;o) "Thank you so much!" "No M'am, I just sat here drinking coffee, you did all the work." What can I say, it makes my day.
People like Jerry Taylor should give their computers to their grandmothers and go work at McDonalds.
I worked with this guy who said he was a system admin (he was 19 at the time) said MS was going to fly him out for an interview, he always tried to order me to do stuff and I was the senior tech!
But who ever heard of an admin who can’t even make patch cables...
You guys are gonna laugh but I am taking over computer courses at a school and that includes running the computer lab-- there's a tech guy contracted to upkeep the network- but I am the one controlling all accounts.
I'm just a freaking cartoonist, really. I'll be sure to scream for help from y'all when the sh!t hits the F@n.
After being in the Tech Support bussniess for years I understand the CentOS devs flustration. Used to provide tech support for rocket and mistle designers. Engineres you see. God that was awful. At the same time, being that I know something about computers and have a stuborn personality i do at times call a support number for RMAs and such and get a bit testy. Like Last night I had to RMA a external drive connected to my linux box (personal use) and had to basicaly scream at the person to get him to understand that linux did not break his drive.
Perhaps if more Phone support people were more intelligent then this would not be an issue. But a large percentage of them simply read from the screen or improvise incorrectly baised of rumor. This can cause people to be short with them. My question is why did Mr. Taylor get the idea that the Apache test page was a malious takeover of his website. Very odd. I mean the page says, "TEST PAGE" in big bold letters on it. It also has directions for changeing it to something else. Oh well. i shall certenly remember this story for a while.
I know some kids like that. They're a "system admin" because that what is says next to their name in Windows XP ;o)
@ih4xjoo and coteyr2 I've known and called people like that, Script readers, clueless "techs" and Indians. When it comes to tech support, there's some really horrible service from most companies I've dealt with, and one I worked for. Some of that is the "tech" but some of that is the company's rules and restrictions on what you're allowed to help with... but a lot of it is the tech when you just get clueless service, but that's still the company's fault ;o)
It seems that Tuttle has quite the hacking epidemic on its hands. The Tuttle Times newspaper's web site, for example, has had its Forum section cracked. Click at your own risk to see it http://tuttletimes.com/ or have a peek at our screen grab http://www.theregister.co.uk/ .
a friend of mines computer crashed and wouldn't reboot once. I played around with it (i have some tech support expierience) and discovered that the case fan shorted out and was causing the computer to shut down. I called dell since it was on warrenty still. I told him what was wrong but you know, they have to do their troubleshooting...i get that so i played along
here is the funny part: him: "ok, unplug everything from the back of the computer, power, mouse, keyboard, and anything else you have such as a printer." me: "ok, done" him: "ok, move the mouse and press any 3 keys on the keyboard" me: "ok, but nothing is gonna happen." him: "why do you say that?" me: "because you just told me to unplug everything from the computer." him: "oh, well plug it all back in"
