ShortNews
+ + + 3 BRANDNEW NewsTickers for your Website! + + + easy configurable in less than 1 Minute + + + GET'EM NOW! + + +

   Home | Join | Submit News | MyShortNews | HighScores | FAQ'S | Forums Chat | 12 Users Online   
   
                  09/03/2010 02:39 AM  
  ShortNews Search
search all Channels
RSS feeds
   Top News Economy
South African Public Sector Strikes Continue
Ghana´s Underwater Oil Field "Jubilee" Will Not Go to Exxon
Egypt to Re-Buy Natural Gas Sold to Israel
more News
out of this Channel...
  ShortNews User Poll
Do you think 6.1 bln on Gulf spill response will be enough?
  Latest Events
09/03/2010 02:36 AM
hellblazer receives 20 Points for Comment about 'Gunman Takes Hostages At Discovery Channel Headquarters'
09/03/2010 02:35 AM
ukcn001XYZ receives 20 Points for Comment about 'Oil rig explodes near Louisiana.'
09/03/2010 02:33 AM
VermiciousG receives 20 Points for Comment about 'Indian woman breastfeeds calf'
09/03/2010 02:33 AM
hellblazer receives 20 Points for Comment about 'Mormon Bishop Gunned Down'
09/03/2010 02:26 AM
hellblazer receives 20 Points for Comment about 'A Hurricane In NY?'
09/03/2010 02:07 AM
veya_victaous receives 20 Points for Comment about 'No God Created The Universe'
09/03/2010 01:57 AM
WALTER3CA receives 100 Points for News Submission of 'Indian woman breastfeeds calf'
09/03/2010 01:47 AM
veya_victaous receives 20 Points for Comment about 'Oval Office Gets New Look'
09/03/2010 01:26 AM
Ec5618 receives 20 Points for Comment about 'No God Created The Universe'
09/03/2010 01:25 AM
KMKheathen receives 20 Points for Comment about 'Marijuana Helps to Reduce Pain'
  1.681 Visits   2 Assessments  Show users who Rated this:
Quality:Very Good		 Back to Overview  
06/16/2006 10:42 AM ID: 55063 Permalink   

Powergen Announces India Call Centre Closures – Returns to UK
 

Energy company Powergen has announced that it will be closing its call centres in India and moving customer service to the United Kingdom, creating some 450 new jobs in Essex, Nottingham, Bedord, Bolton and Leicester.

Powergen’s managing director, Nick Horler, said: "When customers contact us they need to be confident that their query will be fully resolved quickly." Horler was also sure to maintain that offshore call centres were fine for some industries.

"However, we believe that we can best achieve industry-leading customer service by operating solely in the UK.” Powergen moved its customer service call centre to India five years ago, citing cost reductions for the company.

 		 
  Source: newsvote.bbc.co.uk  
    WebReporter: NuttyPrat Show Calling Card      
  Recommendation:  
ASSESS this news: BLOCK this news. Reason:
   
  8 Comments
  
  YES!  
 
Though I am not in the UK, this is good news the world over. Hopefully more companies will follow their lead. Indians are great people, I am just sick to death of not being able to talk to someone I can easily understand. Yes this is my problem, but I am the paying customer. I find I dont have a problem with their accent when I can see them talk (I work with about 6 Indians), but on the phone its far to hard when I have to call them on a nearly daily basis.
 		 
  by: ssxxxssssss   06/16/2006 01:25 PM     
  Oh Hallelujah!  
 
Someone finally pulled their head out of their butt and figured this one out. Did they finally listen to their customers constant complaints about sh!tty customer service? I am shocked and amazed.

I am so tired of being transferred from one dept to another, put on hold for half an hour at a time and then being cut off. Overseas call centers suck PERIOD! I have yet to talk to one that could help me with anything other than constant frustration. Last year I spent 42 hours over a 3 month period trying to get a Dell printer in for service. At the end they told me the warranty had just expired and they couldn’t help me anymore. They never helped me in the first place. Dell go to Hell! And take your call center with you. If you are so cheap you want to sent my help center to India, send the rest of the business there too and don’t try to sell me anything, I won’t buy it. I have had enough corporate abuse.

Now why can’t our congress and president do the same and listen to “we the people”? We are their customers.
 
  by: valkyrie123     06/16/2006 02:42 PM     
  i realy hope opening up in india  
 
cost them lots of money. These people closed the UK call centers to make a quick proffit and in the end would have cost them more in lost buisiness. This is happeneing more and more as the companies realise that poor Customer services = loss of customers. Having worked in the Customer service industry i am happy because this creates job security.
 		 
  by: JocKstEelUk   06/16/2006 06:28 PM     
  FINALLY!!!!!  
 
It would be nice to talk to someone who speaks English (as a first language) again.
 		 
  by: walter3ca   06/16/2006 11:45 PM     
  bleh...  
 
Lost one of my jobs to outsourcing this way so it's nice to see at least one company go back where they came from.

Hell I don't even need english to be their first language just one that they can use and understand well.
 		 
  by: splicer   06/17/2006 02:39 AM     
  This is terriffic  
 
Now if only Dell and the others would do the same. I can't believe our crappy president is actually condoning and encouraging outsourcing to India. Oh wait, he's doing everything else wrong too, yes I can believe it.
 		 
  by: bluraven64   06/17/2006 09:14 AM     
  Outsourcing  
 
is very popular among US Republican management. Anything that eliminates American jobs makes them cream in their Armani suits.
 		 
  by: jonsmith     06/17/2006 05:49 PM     
  Dell  
 
Although i only had one problem with dell, it wasn't that bad. Sure when i got connected to a singaporian/malyasian call centre i thought i was doomed until they sent an email bascially saying all i needed to know, i replyed and i got a new one
 		 
  by: TiggyFiggy   06/18/2006 03:55 AM     
 
 
Copyright ©2010 ShortNews GmbH & Co. KG, Contact: info@shortnews.com