Alexis Brennan was shocked to hear her daughter Rachel scream in pain as their car pulled away from a Starbucks drive-thru from where they had bought a couple of hot-chocolate drinks. She pulled over, surprised to find that her daughter was scalded.
The Brennan family is now suing for an unspecified amount. A Starbucks public-relation firm fired back a sympathetic but stern reply, noting that the incident happened after the vehicle had pulled away from the drive-thru.
The Brennan lawsuit states that the corporation's policy is to prepare 'child drinks' at a lower temperature than 'adults drinks'. The suit states that the skin on Rachel's leg had fallen off of her and she has had several medical treatments.